Last updated: 26 March 2020 We would like to acknowledge the significant impact the coronavirus…
Is your child feeling unwell or sick?
Winter is here, which also means it’s cold and flu season. If your child is unwell or sick in any way, particularly if it’s an infectious or viral illness, we encourage you to plan ahead and cancel your appointment to avoid the chance of it spreading and making other people unwell, including our staff who also need to support other families.
If you do attend your appointment and your child is unwell and unable to participate, as a duty of care, the therapist has the right to cancel the appointment and the full fee will be charged. The therapist will discuss this with you.
How to cancel your appointment
Planning ahead is important! No fee will be charged if you cancel BEFORE 3pm the day before your appointment.
If you cancel AFTER 3pm or without notice, NDIS participants will be charged 90% of the session price, which may include travel. For fee for service clients, 50% of the session price will be charged, which may include travel.
To cancel your appointment, simply contact us using any of the below methods:
- Phone: 1800 436 436 (If we do not answer, please leave a voicemail)
- Email: email@example.com
- Contact us form via our website: https://growingearlyminds.org.au/contact/
- Visit us in clinic at Level 1, 217-219 Blacktown Rd, Blacktown NSW 2148
The Growing Early Minds Cancelation Policy can be accessed online here, and we’ve also attached it to this email.
How we can utilise the time if you do cancel last minute
We understand last minute cancellations can happen, so talk to your therapist about how you’d like them to utilise the time if this does occur. There are many ideas and options, for example:
- Creation of visual resources such as social stories, schedules, guides, communication cards.
- Correspondence with other health and education professionals involved
- Phone support session with the parents/caregivers
- Research on a topic you’ve discussed, toys, equipment or resources
- Planning for future therapy sessions, reviewing goals, or scoring assessments
The health of your child is what’s most important, so focus on getting rest and recovering. For tips and tricks on how to keep your family healthy this Winter check out this link from NSW Health.
We look forward to supporting you and your family throughout your journey with us.